All fields marked with red asterisk * are mandatory. The system automatically fills in the unit model, delivery date, and claim number (RMA) based on the serial number of the device.
If this information is not provided or is deficient, the application may be rejected. If the application concerns replacement of parts, the replaced part must be returned in such a way that NTM receives it no later than 30 days after the repair. Returned at your own expense.
The fault and course must be described in detail in the application. If the claim concerns parts, the application must contain the NTM part number.
The application must always be accompanied by pictures of the defect before and after repair. All other documents clarifying the error and/or the cause of the event will also be attached to the application.
A copy of the warranty application must always be attached to the parts returned.
